ITIL® Practitioner Certification Training

ITIL Practitioner training

ITIL® Practitioner Training is designed for individuals to adapt to the ITIL® framework in compliance to your business’ objectives. This course is a pathway to practically implementing ITIL® theory in existing business environments. ITIL® Practitioner Certification allows organizations to absorb the ITIL® framework in a well-planned manner while also streamlining business goals.


  13700 Ratings

               29450 Participants


15% Off

Practical Approach

Accredited, Elaborated Training Material

99.3% Exam Pass Rate

Industry Experts

ITIL Practitioner Overview

The ITIL® Practitioner Training can be taken at any level in the ITIL® certification scheme after passing the ITIL® Foundation exam. It elaborates the Continual Service Improvement (CSI) approach and covers these three crucial areas for successful improvement initiatives: Communication, Organizational Change Management, and Measurement & Metrics.

The content of this course highlights the importance of adopting the ITIL® principles into businesses and tailoring ITIL® guidance to their specific business needs and scenarios.The course revolves around identifying, understanding and delivering value improvement programs efficiently at workplaces.

Vinsys, a PeopleCert accredited training organization (ATO), for delivering ITIL® trainings is a comprehensive course that will educate you on the 9 guiding principles for successful  implementation of CSI.

Course Curriculum


The ITIL® Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL® Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:

  • Project Director/Project Manager
  • Quality Assurance Manager
  • IT Director
  • Vice President
  • Process Owner
  • Quality Assurance Manager
  • IT Operations Manager
  • Change Manager



Interested candidates must hold an ITIL® Foundation Certificate in order to appear for the ITIL® Practitioner exam.



  • To understand service management concepts as important stimulators of CSI
  • To utilize ITSM guideline principles in real job scenarios
  • To analyze measurement and metrics to enable successful CSI implementation
  • To establish effective communication
  • To apply change management in organizations in support of CSI
  • To prepare for the ITIL® Practitioner certification exam

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Training Options


Virtual Instructor-Led Session

  • 2 days Instructor led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured training Material
  • 24*7 learner assistance and support


Customized According To Team's Requirements

  • Customized Training Across Various Domains
  • Instructor Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

  • Adopt and adapt
  • VOCR: value, outcomes, costs, and risks
  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get there?
  • How do we know we’ve arrived?
  • How do we keep the momentum going?
  • What is OCM?
  • Sources of resistance
  • People transition
  • Stakeholder management
  • Sponsor management
  • Resistance management
  • Reinforcement
  • CSFs and KPIs
  • Metric cascades and hierarchies
  • Metric categories
  • Assessment
  • Reporting
  • Issues caused by poor communication
  • Benefits of good communication
  • Communication essentials
  • Communication principles
  • Communication types
  • Mock exams to prepare you for exam.

Course Advisor

Prasad Lele

19+ Years


Area Of Expertise : ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Reviews


ITIL® Practitioner Certification is designed to educate professionals on the practical application of the ITIL® framework into real business scenarios. It makes implementation smooth and effective with enhanced performance efficiency. This certification allows individuals to observe well-prescribed guidelines for implementing ITIL® into the existing business models so that it is aligned with the business goals.

No. ITIL® Practitioner Certification is valid through lifetime and does not require recertification.

Yes. Vinsys provides course completion certificates to candidates who successfully clear the ITIL® practitioner certification exam.

Vinsys guarantees success. Training with us provides candidates with a privilege of getting trained by industry expert trainers and studying from well-crafted study material. Vinsys training schedules are flexible and we keep our students first while deploying a training strategy.

  • Hi-tech classroom as well as virtual training environments
  • Story-based learning
  • Practical approach
  • Flexible hours of training
  • 100% exam preparation guidance

ITIL® Practitioner Exam follows the following pattern:

No. of questions: 40

Question pattern: Multiple choice

Exam duration: 135 minutes

Passing criteria: 28 marks out of 40 (70%)

Exam Type: Open book