ITIL® Intermediate PPO Certification Training

ITIL PPO Training

ITIL® Intermediate Planning, Protection, & Optimization (PPO) Certification Training aids in authenticating your knowledge of the industry practices in service management. This certification training is designed to help you in preparing for the ITIL® PPO Certification Exam.


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Get 4 ITIL Credits

Industry-Expert Trainers

Well Curated Training Material

98% Exam Success Rate

ITIL PPO Training Overview

The ITIL® Intermediate PPO Certification Training aims at delivering value and added knowledge to aspirants who wish to dig deep into the ITIL® processes and roles. It focuses on developing the service management modules and architecture in alignment with the clients’ core business objectives in order to offer more value to the organizations following the ITIL® environment. Our ITIL® PPO Training indulges candidates to get enough practical exposure with the help of scenario-based learning to fulfil on-the-job requirements.

Course Curriculum


The ITIL® Intermediate PPO Certification Training is of great interest to professionals catering to many verticals of the IT industry including Demand Managers, Change Managers, Service Portfolio Managers, Security Administrators, Network Support, IT Professionals, Continuity Managers, Operational Staff, Information Security Managers and Business Process Owners.

It is also opted by professionals seeking a deeper understanding of the ITIL® practices, processes and their applications in an ITIL®-enabled environment.



Before applying to the ITIL® Intermediate PPO Certification Training Course, candidates must ensure that they have:

  • Passed the ITIL® Foundation Level Certification or ITIL® v2 Foundation + ITIL® v3 Foundation Bridge Certificate
  • Completed the course training from an accredited training organization like Vinsys
  • A brief understanding of the IT terminology and its application in their own business environment
  • Minimum 2-4 years of professional experience in IT service management



ITIL® has been recognized as a benchmark in the field of ITSM and is been adopted in many organizations to have proper, structured ITSM practices in place. Companies have observed drastic improvements in their functioning after the implementation of ITIL® framework and therefore certified ITIL® professionals are in huge demand.

With the ITIL® PPO Certification, candidates will benefit by learning how to:

  • Utilize the full potential of IT service management
  • Apply the Planning Protection and Optimization framework to existing IT environments for better productivity
  • Measure organizational as well as departmental performance using ITSM metrics
  • Gain understanding of the service design in PPO and lifecycle context
  • Get to know the capacity management process and its capability to realize successful design
  • Calculate and minimize risks associated with PPO
  • Tap into the critical success factors and extract opportunities within environments to enhance performance

The ITIL® PPO benefits individuals by improvising their ITSM skills in order to be able to implement the best IT functions, processes and practices in organizations. Additionally, the certification boosts a candidate’s eligibility to grab a highly paid job with renowned corporate giants as most of the organizations have started adopting the ITIL® framework for better, smooth and scalable performances.

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Training Options


Virtual Instructor-Led Session

2 days Instructor led Online Training

Experienced Subject Matter Experts

Approved and Quality Ensured training Material

24*7 learner assistance and support


Customized According To Team's Requirements

Customized Training Across Various Domains

Instructor Led Skill Development Program

Ensure Maximum ROI for Corporates

24*7 Learner Assistance and Support

Course Outline

  • Planning, Protection and Optimization in the context of the Service Lifecycle
  • The Service value proposition
  • Role of processes in Service Management
  • How Service Management creates business value Core Planning, Protection and Optimization Processes
  • Capacity Management
  • Conducting capacity management to contribute to quality assurance
  • Purpose, goals and objectives
  • Delivering against Service Level targets
  • Meeting cost and time constraints
  • Activities, methods and techniques
  • Fit-for-purpose and fit-for-use
  • Contributing to quality for fit-for-purpose and fit-for-use services
  • Scope of the process
  • Enabling Availability Management through activities, methods and techniques
  • How Availability Management creates business value
  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
  • Ensuring quality assurance when introducing services through effective ITSC management
  • Illustrating the main activities
  • Managing risks
  • Planning for recovery
  • Policies and principles
  • Challenges and critical success factors
  • Analyzing how Information Security Management contributes to quality assurance for new services
  • Aligning IT security with business security
  • Ensuring confidentiality, integrity and availability
  • How Information Security Management generates business value
  • Activities, methods and techniques
  • Key metrics to measure success
  • Purpose, goals and objectives
  • Influencing customer demand
  • Coupling capacity with demand
  • Activities, methods and techniques
  • Risks relative to the Planning, Protection and Optimization process management
  • Identifying the challenges, critical success factors and risks related to the other processes
  • The risks directly related with Service Design
  • How risks relate to the practice elements of Planning, Protection and Optimization
  • Capacity management
  • Availability management
  • IT Service Continuity management
  • Information Security management
  • Generic requirements and evaluation criteria
  • Special technology functions and features related to Planning, Protection and Optimization
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Considerations for planning and implementing Service Management technologies
  • Analyzing operations performed in day-to-day activities
  • The maturity model of technology management
  • Aligning operations with the overall service and process objectives
  • Service monitoring and control
  • Implementing an effective CSI program
  • CSI in respect to organizational change
  • Best practice elements of CSI
  • Measuring service performance
  • Cost benefit justification

Course Advisor

Prasad Lele

19+ Years


Area Of Expertise : ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Reviews


The Project Planning and Optimization (PPO) module is among the most popular ITIL® Service Capability modules and is beneficial for those who wish to gain a deep understanding of the ITIL® best practices, processes and roles. The PPO module focuses more on the practical application of the PPO best practices to foster IT service continuity and change management systems.

Yes. Candidates must have cleared the ITIL®® Foundation Certification or ITIL® v2 Foundation + v3 Foundation Bridge Certification. Also, minimum 2-4 years of professional experience in IT service management is appreciated as it helps candidates in getting a better insight of the terminologies, concepts and processes

The ITIL® Intermediate PPO Certification training is designed for 2-3 days.

Apart from our knowledge-oriented training sessions, we provide authentic, accredited course material and mock tests as well as practice question sets for exam preparation. Also, once you are enrolled with Vinsys, you become a part of our massive pool of students who can have access to the trainers even after the completion of your course.

All our trainers possess high industry experience and exposure to various training delivery modes. So, you can be rest assured of being trained by a well-experienced and knowledgeable trainer for the ITIL® PPO Certification Course.

Yes. You will get a soft copy of your ITIL® Intermediate PPO certificate issued by PeopleCert on your email after successfully clearing the ITIL® PPO exam.

Vinsys is reliable. We stand out from other training institutes due to our scenario-based learning structure. We focus more on delivering practical knowledge to our students so that they become capable of implementing the acquired knowledge on the job confidently whenever required.

Having trained more than 600,000 professionals for various professional courses all over the world, Vinsys has gained immense popularity and is relied upon by many corporates to train their employees on professional aspects.

We are driven by the learners’ inclination and this helps in faster learning and deeper understanding. So, you can definitely enroll to our ITIL® PPO Certification Training Course.